To: Shirley Mary Alexander
From: Alicia Seah
Date: January 21, 2019
Subject: Self Introduction
Dear Ms Alexander,
I would like to take this opportunity to formally introduce myself
to you. I am Alicia Seah, currently a sophomore in Hospitality Business at
Singapore Institute of Technology (SIT). Before joining SIT, I graduated from
Singapore Polytechnic with a diploma in Applied Chemistry with Pharmaceutical
Science.
The reason why I made the jump to a new field is that I realised
that Chemistry was not what I truly want to pursue. During the final year of my
diploma, I saw the campaign which depicted the hotel industry as “The Business
of Happiness” and I was really attracted to the diverse and dynamic work environments.
After further considerations, I decided to enter this course.
Since joining this course, I have been enjoying myself as I learn
more about the hospitality industry. As I did not have prior experience in the
hospitality industry, I went for industry attachment in Pan Pacific Singapore
as a guest service agent. This internship experience was really valuable as it
taught me important skills such as Opera Property Management System, and it
also improved my soft skills such as communication and interpersonal skills.
One of my strengths in terms of communication is being a good
listener. Through active listening, I am able to better understand what the
other person is trying to say and respond appropriately. This has helped me a
lot during my attachment in Pan Pacific Singapore, as it helped me to better
upsell and handle complaints.
One of my weaknesses in terms of communication is my lack of
confidence. I tend to feel nervous easily when speaking in front of a crowd as
I do not feel confident enough. Therefore, I hope that through Career and
Professional Development II, I would become more confident in public-speaking
through regular presentations during class activities and discussions.
Thank you.
Best regards,
Alicia Seah
